Delivering exceptional reliability in 2023.

In the world of public EV charging, ensuring customer satisfaction and trust is paramount. One of the UK government’s core consumer experience regulations is that public EV charging infrastructure must maintain a minimum reliability rate of 99%. This mandate reflects the government's dedication to delivering a seamless and dependable charging experience to EV users.

Achieving, and accurately and consistently reporting on, this high level of reliability in EV charging infrastructure is a collaborative effort. Osprey is actively engaged in ongoing consultation with the Department for Transport (DfT) and the Office for Zero Emission Vehicles (OZEV), alongside our peers in the industry, to ensure that reliability is measured to high and consistent standards.

In 2023, the Osprey network has been operating at a level of reliability consistently above 99%. This achievement underscores our unwavering commitment to providing a service that EV drivers can rely on with confidence.

Achieving exceptional reliability in the realm of EV charging involves a combination of careful planning, meticulous execution, and continuous improvement. Here's a glimpse into how Osprey consistently delivers on its promise of reliability:

Robust Infrastructure: The foundation of reliability lies in the quality and resilience of the charging infrastructure. Osprey is independent of all charger hardware providers, meaning that we can choose and install the latest charging stations that are designed and built to meet the highest industry standards, ensuring long-term durability and dependability.

Proactive Maintenance: Regular and proactive maintenance is key to preventing downtime and addressing any potential issues before they impact customers. Osprey employs a rigorous maintenance schedule as well as 24/7 remote monitoring to keep our chargers in optimal working condition.

Smart Monitoring: Osprey's proprietary charger management platform, Osprey Iris, allows us to track charger performance in real time. This proactive and reactive monitoring enables us to identify and address any issues swiftly, minimising disruption to our customers.

Customer-Centric Approach: At Osprey, we prioritise the needs and expectations of our customers. Reliability, to us, means that customers can consistently access the charging they require, every time. We are committed to delivering on this promise.

Reliability is not just a benchmark; it is a promise. At Osprey, we are steadfast in our commitment to providing EV drivers with a dependable charging experience. As the industry evolves and regulations continue to shape the landscape, we are dedicated to setting the standard for reliability.

We anticipate further details from the Government regarding consumer experience regulations for public EV charging in the coming months, following our consultation. In the meantime, Osprey remains focused on delivering the highest level of customer reliability, because we believe that every EV driver deserves a charging experience they can count on.