Frequently asked questions

How much will it cost to charge my car?

Our simple PAYG tariff is 36p/kWh (inc. VAT) using a contactless bank card. We also accept third party charging cards (price dependent on provider). If you charge via our Osprey App, you can charge at a reduced charging rate of 31p per kWh, charged monthly via direct debit. We also have a subscription plan via our app, where can you charge at a rate of 25p per kWh, costing £5 per month, which is charged on top of your monthly sessions via direct debit payment.

How do I pay for my charging session?

You can pay for your charging session using contactless payment via credit or debit card, ApplePay or Android Pay. You can sign up for an Osprey Account, where you can use an RFID card or charge via the Osprey App. You can also pay for charging through these third party apps.

Why am I seeing £5 on my statement?

When you pay by contactless debit or credit card, a pre-authorisation amount of £5 is reserved on your card. The pre-authorisation amount is then cleared within a few working days of your charging session and you will only be billed for the kWh used.

How long does it take for the pre-authorisation to clear?

Normally the pre-authorisation amount takes a couple of working days to clear in banking statement. If you had a failed charge and no charge took place, the full £5 pre-authorisation payment will be returned to you within a few working days.

Where can I access my receipts and charging history?

If you charged via the Osprey App, you can view and download receipts within your profile in the Osprey App. If your charge was a pay-as-you-go session, do e-mail us at support@ospreycharging.co.uk, where we can provide you with the VAT receipt you require (Please provide us with the charger location, date of charge and last 3 digits of the payment card used for the charge – taken from the long card number).

Do I have to register or be a member to use a charger?

You can use our Osprey chargers on a pay as you go basis, priced at 36p per kWh. If you register via our Osprey app, you can charge at a cheaper rate of 31p per kWh, where you are billed monthly via direct debit payment. We also offer a subscription plan via our Osprey app, where you can charge at a cheaper rate priced at 25p per kWh, where you are also billed monthly via direct debit payment. Do note there is a £5 monthly fee for the subscription plan via our app.

How long can I stay at an Osprey Charging charger?

Please check signage on site: the majority of our chargers do not have a time restriction, and you only pay for the electricity you put in your car. However, some car park owners have a maximum stay in operation across the carpark, which also applies to the EV bays. Where this is the case the signs will clearly state the maximum time allowed.