Frequently asked questions

Where can I access my receipts and charging history?

If you charged via the Osprey App, you can view and download receipts within your profile in the Osprey App. If your charge was a pay-as-you-go session, you can request a receipt via this form.

Why am I seeing £5 on my statement?

When you pay by contactless debit or credit card, a pre-authorisation amount of £5 (Circontrol Raption units) or £29 (ABB units) is reserved on your card. The pre-authorisation amount is then cleared within a few working days of your charging session and you will only be billed for the kWh used.

Please note that some banks take longer to clear the pre-authorisation fee. If you have concerns, please contact your bank directly.

How long does it take for the pre-authorisation to clear?

Normally the pre-authorisation amount takes a couple of working days to clear in banking statement. If you had a failed charge and no charge took place, the full pre-authorisation payment will be returned to you within a few working days.

Please note that some banks take longer to clear the pre-authorisation fee. If you have concerns, please contact your bank directly.

Why am I seeing £30 on the payment terminal?

Some of our chargers (Tritium and Kempower units) will perform a funds check of £30 on your bank account. This is just a pre-check and is not actually taken from your bank account.

Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear in a few working days.

How much will it cost to charge my car?

Our simple PAYG tariff is 66p/kWh (inc. VAT) using a contactless bank card. We also accept third party charging cards (price dependent on provider).

How do I pay for my charging session?

You can pay for your charging session using contactless payment via credit or debit card, ApplePay or Android Pay. You can sign up for an Osprey Account, where you can use an RFID card or charge via the Osprey App. You can also pay for charging through various third party apps and RFID cards including ZapPay, Shell Recharge, Electric Juice Network and Bonnet.

Do I have to register or be a member to use a charger?

No, all of our chargers have contactless terminals.

How long can I stay at an Osprey Charging charger?

Please check signage on site: the majority of our chargers do not have a time restriction, and you only pay for the electricity you put in your car. However, some car park owners have a maximum stay in operation across the carpark, which also applies to the EV bays. Where this is the case the carpark signs will clearly state the maximum time allowed.

How do I update my payment details on the Osprey App?

When updating your payment card details on our Osprey app, please ensure the relevant card information is entered manually, rather than selecting stored card details saved on your phone device. This will ensure the card details being entered are correct and the process is accepted. We accept all major credit and debit cards, except American Express. If you have any issues adding card details, please contact us at: .

What do I do if the lights on the charger are red?

If the charger appears offline and has red lights showing check the emergency stop button is released (red button located on the left side of the unit). Pull the button out and press restart on the screen. After a few moments the lights will change to green. The charger is now ready to use.