Charging Point Help | 75kW |175 kW

Our chargers will perform a funds check of £45 on your bank account. This is just a pre-check and is not actually taken from your bank account. Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually clear in a few working days.

Our simple PAYG tariff is 82p/kWh (inc. VAT) using a contactless bank card. We also accept third party charging cards (price dependent on provider).

You can pay for your charging session using contactless payment via credit or debit card, ApplePay or Android Pay. You can sign up for an Osprey Account, where you can use an RFID card or charge via the Osprey App. You can also pay for charging through various third party apps and RFID cards including ZapPay, Shell Recharge, Octopus Electroverse and Bonnet.

No, all of our chargers have contactless terminals.

Please check signage on site: the majority of our chargers do not have a time restriction, and you only pay for the electricity you put in your car. However, some car park owners have a maximum stay in operation across the carpark, which also applies to the EV bays. Where this is the case the carpark signs will clearly state the maximum time allowed.

Normally the pre-authorisation amount takes a couple of working days to clear in banking statement. If you had a failed charge and no charge took place, the full pre-authorisation payment will be returned to you within a few working days. Please note that some banks take longer to clear the pre-authorisation fee. If you have concerns, please contact your bank directly.