Card payment terminal software upgrade completed

Osprey Charging is committed to providing customers with a simple and fast charging experience. We’ve recently been carrying out software maintenance and upgrades to the contactless payment terminals on our chargers, which meant that charging was free for several weeks to ensure that there was no delay or difficulty to our customers

This work is now complete, so our chargers will return to normal – an Osprey Charging charge will cost a £4 flat rate tariff again from Monday 30 July. However, the flat rate is an interim tariff until a few months’ time, when customers will be able to pay per-kWh actually drawn by the car.

Osprey Charging have no membership fee or special card, no connection fee, and charging can be paid for simply via contactless payment at the charger. With this method, our customers are also protected by in-built financial security features.

All charge points have both AC and DC connectors to ensure compatibility with all EVs on the road.

Osprey Charging are leading the way in enabling practical, clean transport, by partnering with commercial properties and local authorities to develop a network of rapid, reliable charge points strategically located throughout city centres and major trunk routes.

If you have any questions about charging or our chargers, you can contact us at support@engenie.co.uk or call 0800 058 8400.

FAQs for our drivers:

Why are you charging a flat rate and then changing to a PAYG model?

We aim to make charging and payment as fast and easy as possible: our aim has always been for a simple per-kWh rate where the driver only pays for what they use. This functionality will be released across our chargers towards the end of 2018, so until then Osprey Charging are charging a flat rate based on the average charge in kWh at our chargers.

Why is the flat rate £4?

The flat rate is based on the cost of an average Osprey Charging customer’s kWh consumption in one charge, at the forthcoming 36p/kWh standard rate. Osprey Charging data for the period Oct 2017 – June 2018 was analysed and the average charge consumption was 11kWh. The interim flat rate was thus set at £4.

What types of cars can charge at an Osprey Charging charger?

Almost all types of EV currently on the road can charge with Osprey Charging. Our chargers have three connectors: CHAdeMO (DC), CCS (DC) and an AC Type 2/Mennekes connector for cars such as the Renault Zoe.

Osprey Charging keeps close track of developing battery and charger technology to ensure that our products will always meet the needs and expectations of drivers.